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Our Customer Care Centre is available: 24 hours every day. We don't use any premium rate numbers so you can call for the cost of a normal call.

Telephone: +971 2 652 1800

Email: online@almasaoodtravel.com

For a map of our travel shop locations please see the Contact Us page

Please ensure you have a passport valid for the duration of your trip. (Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel). You may also be required to obtain a visa for some destinations (including for transit points) and it is your responsibility to do so prior to travel.

When making a booking you must ensure that your name (and the name of any person(s) for whom you are making a booking) matches exactly the name as it appears in your (or the person(s) for whom you are making the booking's) passport.

If you require any further information on passport or visa requirements, please contact one of our local offices or the embassy of the country to which you will be traveling.

A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over or transit point, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur. We accept no responsibility for customers who do not possess the correct documents and Visas.

If you, or a member of your party has any special requirements, on medical grounds, for the flight, hotel or transfer, it is strongly recommended that you call our Reservations Team and book over the telephone.

They will be able to check whether the provider you are planning on travelling with requires advance notification of any specialist assistance, and take the appropriate action.

The Reservations Sales Team may also need to make a particular request of a hotel, and this is also best organised at the time of booking.

This is dependent on your country of destination and the passport you hold.

You may be required to obtain a visa for some destinations (including for transit points) and it is your responsibility to do so prior to travel.

If you require any further information on visa requirements, please contact one of our local Al Masaood Travel & Services offices or the embassy of the country to which you will be traveling.

A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over or transit point, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur. We accept no responsibility for customers who do not possess the correct documents and Visas.

Online bookings

If you have a query regarding your online booking or encountered any problems whilst making your booking, please submit an online booking query form in the Contact Us section.

Non-booking related queries

If you experience any technical problems during your interaction with this website, please contact online@almasaoodtravel.com for assistance.